Microsoft services – current disruption

We are aware of a worldwide Microsoft service issue affecting a number of Microsoft 365 services, including Outlook, which is currently causing access issues for some colleagues.

Microsoft has advised that Teams is largely unaffected, and staff should be able to continue using Teams messaging as normal. However, you may experience issues accessing calendars or SharePoint links within Teams.

Please note there are no reports of any major disruptions to clinic areas.

What Fife Health and Social Care staff should do:

* Continue using Microsoft Teams messaging for communication with colleagues wherever possible.
* Be aware that Outlook access may be disrupted and use Teams messaging as an alternative for urgent communications.
* Avoid repeatedly attempting to access affected services if you encounter errors. Please try again later.
* Check the ServiceNow advisory banner for the latest updates from Digital and Information (D&I).
* There is no need to raise individual ServiceNow incidents for issues relating to this known Microsoft outage. However, please continue to report unrelated IT issues through the usual channels.

D&I is actively monitoring the situation and will update the ServiceNow advisory banner as further information becomes available.

As this is a global Microsoft issue, resolution is dependent on Microsoft restoring the affected services.

You can also view Microsoft’s latest service status information here: https://status.cloud.microsoft/

Thank you for your patience and cooperation while Microsoft works to restore services.