This accessibility statement applies to FifeHealthandSocialCare.org
This website is run by Fife Health and Social Care Partnership. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are currently not fully accessible:
- Some of our older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- At 200% zoom and more, when the keyboard tabs from the URL it fails resize text as the 'Skip to...' links overlap onto text and is not clear for users. We are working to correct this as of 25th September 2023
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email : HSCP.web@fife.gov.uk
We will respond to your request and get back to you in 30 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: HSCP.web@fife.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility
Fife Health and Social Care Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
PDF documents. We endeavour to ensure PDF documents contain titles and Alt text for images, however sometimes we may not be able to meet all accessibility criteria.
Non-accessible content
The content listed below is non-accessible for the following reasons.
PDF documents. We endeavour to ensure PDF documents contain titles and Alt text for images, however sometimes we may not be able to meet all accessibility criteria.
Non-compliance with the accessibility regulations
Images
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by December 2025. When we publish new content we’ll make sure our use of images meets accessibility standards.
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2025, we plan to either fix these or replace them with accessible HTML pages.
Some PDF documents do not contain a relevant document title
This does not meet WCAG 2.1 success criterion 2.4.2: Page Titled (Level A).
We are remediating document titles based on frequency of access by users, or replacing with accessible HTML web pages.
Some PDF documents do not contain the document default language
This does not meet WCAG 2.1 success criterion 3.1.1: Language of Page (Level A).
We are remediating the default language based on frequency of access by users, or replacing with accessible HTML web pages.
Some PDF documents have figures, diagrams or tables without a text alternative
The information in them is not available to people using a screen reader or other assistive technology.
This does not meet WCAG 2.1 success criterion 1.1.1: Non-text Content (Level A).
We are remediating this based on frequency of access by users, or replacing with accessible HTML web pages.
Related to Technique PDF1: Applying text alternatives to images with the Alt entry in PDF documents.
Some PDF documents do not contain fully tagged content or the correct tab order
This does not meet WCAG 2.1 success criteria:
We are remediating document tagging based on frequency of access by users, or replacing with accessible HTML web pages.
Related to Technique PDF3: Ensuring correct tab and reading order in PDF documents.
Some PDF documents do not identify headings, lists or data tables correctly
This means users using screen readers may not be able to follow the structure of a document, which may affect their ability to access and understand the information.
This does not meet WCAG 2.1 Success Criterion 1.3.1: Info and Relationships (Level A).
Work is ongoing to repair the structure of these documents, prioritised by frequency of public access, or replacing with accessible HTML web pages.
Related information:
- Technique PDF6: Using table elements for table markup in PDF Documents
- Technique PDF9: Providing headings by marking content with heading tags in PDF documents
- Technique PDF20: Using Adobe Acrobat Pro's Table Editor to repair mistagged tables
- Technique PDF21: Using List tags for lists in PDF documents
Content that’s not within the scope of the accessibility regulations
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
We endeavour to make any PDFs or Word documents we publish meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations
If I need my information translated or in an accessible format who should I contact ?
Fife Health and Social Care Partnership provides accessible communication in a variety of formats including for people who are speakers of community languages, who speak British Sign Language, who require Easy Read versions, read Braille or use Audio formats.
The website is compatible with modern screen readers and other assistive technologies.
To find out more about accessible formats, email us at:
: HSCP.web@fife.gov.uk
Health information in different languages and formats - including BSL, Easy Read and translations can also be found on https://www.nhsinform.scot/translations
I have a hearing or speech impairment, how do I contact Fife Health and Social Care Partnership?
NHS Fife provides an SMS text service for people who find using the telephone difficult.
To contact NHS Fife SMS text service, please send a text to: 07805800005
British Sign Language speakers can contact:
Contact Scotland to make telephone calls to public, voluntary and private sectors services 24 hours a day.
For more details about using Contact Scotland-BSl (British Sign Language) visit: www.contactscotland-bsl.org
Preparation of this accessibility statement
This statement was prepared on 14/03/2024. It was last reviewed on 14/03/2024
This website was last tested on 25/03/2024. The test was carried out in conjunction with our partner digital agency and using tools such as Wave - https://wave.webaim.org
We use both automated tools to audit the entire website. We also select pages from different sections of the website to check page templates.