Near Me is a video consulting service that allows people to have health and social care appointments from home or wherever is convenient.
Near Me is being used by Health and Social Care as an alternative way of delivering our statutory functions, particularly where face-to-face meetings are not possible. These functions are more fully explained in the Fife Health and Social Care Privacy Notice
Near Me video consultations are very similar to a face-to-face meeting with a social worker, or a related health professional. These employees will usually have access to some, or all, of the information that you may have provided previously and is now held in your records. Health and Social Care employees may take additional notes about you and your care provision during the video call – in the same way as they would in a normal appointment or meeting. This information will be held in accordance with Health and Social Care retention schedules.
All you need is a device for making video calls like a smartphone, and an internet connection.
For more information and guidance on how to use Near me, visit nearme.scot.
Please be aware that some Near Me consultations are only available with a prearranged appointment. An appointment will be issued to you in advance by the Service and you will not be seen without the pre-arranged appointment.
Please note that Care Home Reviews use Near Me only with prearranged appointments. If you or your family member is a Care Home resident, their social worker will be in touch with you/your family and your Care Home to arrange a review.
Before joining a Near Me video call you will be asked to provide:
This information will be used by Health and Social Care employees to identify the correct video call. This information is not stored, and it is not available once the call has ended.
Some personal information will also be shared by you during the call to enable a service to be delivered to you.
You have your own private video room that only authorised providers, or invited guests, can enter. Video calls are secure and are not recorded.
Once the video call is completed, an anonymous list of video calls is created. This is not linked to your personal details or social care records.
You should contact your social worker or other service provider who will advise you on how to re-arrange your appointment or attend in a different way.