Near Me video consultations

Near Me is a video consulting service that allows people to have health and social care appointments from home or wherever is convenient.

Near Me is being used by Health and Social Care as an alternative way of delivering our statutory functions, particularly where face-to-face meetings are not possible. These functions are more fully explained in the Fife Health and Social Care Privacy Notice

Near Me video consultations are very similar to a face-to-face meeting with a social worker, or a related health professional. These employees will usually have access to some, or all, of the information that you may have provided previously and is now held in your records. Health and Social Care employees may take additional notes about you and your care provision during the video call – in the same way as they would in a normal appointment or meeting. This information will be held in accordance with Health and Social Care retention schedules.


What do I need to make a video call?

All you need is a device for making video calls like a smartphone, and an internet connection.

  • A good connection to the internet If you can watch a video online (e.g. YouTube) you can make a video call.
  • A private, well-lit area where you will not be disturbed during the consultation.
  • One of these: Google, Chrome or Microsoft Edge web browser on a desktop or laptop, or on an Android tablet or smartphone (Safari web browser on an Apple iMac, MacBook, iPad, or iPhone)
  • Web-camera, speakers and microphone already built into laptops or mobile devices. You can also use a headset with a microphone.

For more information and guidance on how to use Near me, visit nearme.scot.


Fife Health and Social Care Services using Near Me appointments

Please be aware that some Near Me consultations are only available with a prearranged appointment. An appointment will be issued to you in advance by the Service and you will not be seen without the pre-arranged appointment.

Care Home Reviews

Please note that Care Home Reviews use Near Me only with prearranged appointments. If you or your family member is a Care Home resident, their social worker will be in touch with you/your family and your Care Home to arrange a review.

Macmillan Cancer Support

Please note that the Improving Cancer Journey team uses Near Me only with prearranged appointments. To request a virtual apportionment, please contact the team.

Phone: 01592 578076
Email: improving.cancerjourney@fife.gov.uk

The Well

The Well allows people to speak to Health and Social Care professionals and discuss any enquiries in relation to their health and wellbeing.

The Well Near Me is live every Tuesday to Thursday 10am to 12noon and every Monday and Thursday 1pm to 3pm

Start video call

Before joining a Near Me video call you will be asked to provide:

  • First Name
  • Last Name
  • Date of Birth
  • Telephone Number

This information will be used by Health and Social Care employees to identify the correct video call. This information is not stored, and it is not available once the call has ended.

Some personal information will also be shared by you during the call to enable a service to be delivered to you.


You have your own private video room that only authorised providers, or invited guests, can enter. Video calls are secure and are not recorded.

Once the video call is completed, an anonymous list of video calls is created. This is not linked to your personal details or social care records.


You should contact your social worker or other service provider who will advise you on how to re-arrange your appointment or attend in a different way.


Visit: www.nhs.attendanywhere.com/troubleshooting or for more information visit: www.nearme.scot


Further information on how your information is used and why can be found within the Fife Health and Social Care Privacy Notice and Fife Council Privacy Notice.

The Council's Data Protection Officer can be contacted at: dataprotection@fife.gov.uk.