Support for unpaid carers affected by the Coronavirus emergency 

During this challenging time, when all our lives have changed significantly many unpaid carers will face difficulties providing their normal levels of care and supportFife HSCP is urging carers to develop an emergency plan in case they become unwell or self-isolate. An emergency plan sets out the details of the care a carer provides and how their caring situation and relationships works. It offers guidance to anyone who reads the plan if the carer needs someone else to step in. It is aeffective way of letting others know, what needs to be done to continue to support a vulnerable cared-for person and can help prevent an emergency from becoming a crisis. 

Fife HSCP has a toolkit for creating a carers emergency plan go to – 


Carer partner organisations 

Our carer partner organisations are aiming to provide a non-face to face service along similar lines to that which they provided before the lockdown and the requirements for social distancing, self-isolation and shielding of the most vulnerable in society.  Below is an update of each carer organisation’s position as this time. 

Fife Carers Centre  

All staff are working from home and all appointments that were booked with carers have been converted to phone appointments. Fife Carer’s centre staff are continuing to: 

  1. Complete application forms, emergency plans etc  
  2. Make proactive and regular contact with carers that would benefit from regular support calls  
  3. Support anyone who is contacting the service.

Fife Young Carers  

Fife Young Carers are offering telephone and online support and maintaining a social media presence.   They are also offering to deliver essential items from shops to doorsteps whilst staff feel safe and able to do so.  

Respite Fife 

The Respite Fife service has temporarily closed However, phone lines are open, and services users are asked to call if they have any concerns or just need someone to talk to. 

Citizen’s Advice and Rights Fife (CARF) – income maximisation support for carers 

CARF are continuing to provide support but not on a face to face basis. The service is continuing via telephone and referrals are being picked up when they come in. For more information visit

  • General enquiries – 0345 1400 095
  • Debt advice – 0345 1400 094
  • Universal Credit helpline – 0800 023 2581
  • Text Service for the Deaf Community – 0787 2677 904

Link Living  

The carers service is currently offering telephone support and where possible an essential shopping service. 

Kindred – support for families of children with complex needs 

The Kindred team is continuing to provide help using phone and email as much as possible. Families will be supported to: 

  1. Claim benefits and make urgent funding applications  
  2. Access urgent statutory support services needed. 
  3. Receive advocacy and emotional support. 

Medical and statutory services will continue to make referrals and the service will support any new parent/carer. 

Carers UK  

Carers UK’s Digital Resource for Carers (DRC) is an invaluable tool for carers which can be used in any place, at any time and on any device.  It combines resources developed by Carers UK with links to information and support available in Fife. 

It is available to anyone in Fife, FREE of charge to carers and non-carers, including our workforce, by using the access link which is: and the code which is DGTL6234 

The Carers UK’s Digital Resource for Carers (DRC) includes: 

  1. About Me, an e-learning programme designed to build resilience in caring 
  2. Health and wellbeing resources  
  3. Jointlycare co-ordination app designed to create and support circles of care for people sharing caring  
  4. Carers UK’s information guides including our Upfront self-assessment tool 
  5. Being Heard, a self-advocacy toolkit  
  6. comprehensive guide to the support carers are entitled to 
  7. Links to local information and support for carers in Fife 

There is also has a link to Carers UK’s COVID-19 guidance for carers, including support for mental health, and a link to Carers UK’s online forum so that carers can connect and offer each other peer support. 

Communicating well during self-isolation and social distancing 

The ‘Jointly’ app combines group messaging and to-do lists with other useful features, including medication lists, calendar and more.  It makes communication and coordination between those who share the care as easy as a text message.  Also handy for lone carers keeping all information in one place. 

Jointly features include: 

  • Home: Invite people, see who is in your circle, view a log of recent activity 
  • Profile: Store useful information about the person you are looking after and access it any time at a click of a button! 
  • Messaging: Communicate with everyone in your Jointly circle at a touch of a button! Simply post a message or upload an image. 
  • Notes: Create and organise notes and store images, sort them into categories or just view as a simple list. 
  • Tasks: Keep organised and on top of things by using tasks and task lists. Simply create a task and assign it to any member of your Jointly circle, including yourself, and monitor its status. 
  • Calendar: Create date/time specific events and invite anyone in your circle. 
  • Medications: Keep track of current and past medication of the person you are caring for. You can also upload an image to quickly recognise a medicine. 
  • Devices: Jointly can now connect to health and care devices to share information with your circle. Please check this section to see which devices can be linked. 
  • Contacts: Store useful contacts and access their details anytime, anywhere!